Terms & Conditions

SMS Terms

Text any message to (646) 980-4013 to get a secure link for your Medicaid renewal. You can also call (646) 980-4013 to talk with your Ambassador, who can text you a link during the call if you say yes. By texting us, or by agreeing on a call, you agree to receive text messages from Ambassador Health about your Medicaid renewal. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

The program. Ambassador Health Text Messaging is run by Ambassador Health, Inc. Ambassador Health helps people renew and manage their Medicaid coverage. We send text messages from one number, (646) 980-4013, a phone line you can call or text. Call it for help with your renewal. If a step needs your phone, your Ambassador asks whether it can text you a link, and texts you only if you say yes. You can also text the number: we reply with a secure link to send a document or finish a step of your renewal on your phone.

That is the whole program.

How you opt in. You opt in by texting any message to (646) 980-4013 from your own phone, or by saying yes when your Ambassador offers to text you a link during a call to that number. Before texting you, your Ambassador tells you the text comes from Ambassador Health, that message frequency varies, that message and data rates may apply, and that you can reply STOP at any time, and texts only the mobile number you confirm on the call. Word for word, before texting during a call, your Ambassador asks: “Can Ambassador Health text you at [number] about your Medicaid renewal? We’ll send secure links to upload documents or sign forms, and answer your questions. Message frequency varies. Msg and data rates may apply. Reply HELP for help, STOP to opt out. Terms and privacy at ambassadorhealth.ai/sms. Is that okay?” The first text we send says who we are and how to stop. We never send marketing, and we never text a number that did not ask us to.

What you receive, and how often. Messages are about your Medicaid renewal: a secure link when you need to send a document or finish a step on your phone, and replies to texts you send. A link is for you alone and works for 30 minutes. If you text HELP you receive one message with these details. There is no subscription. Message frequency varies with your renewal and with how often you contact us.

Cost. Ambassador Health does not charge for text messages. Message and data rates may apply under your mobile carrier’s plan. Carriers are not liable for delayed or undelivered messages.

HELP and STOP. Reply HELP to any message for help, call (646) 980-4013, or email hello@ambassadorhealth.ai. Reply STOP to opt out: you receive one message confirming you are unsubscribed, and nothing further. Reply START to opt back in.

Using the link. The link is issued to the phone number it was sent to. Submit only documents that are yours or that you are authorized to submit on someone else’s behalf, and do not forward the link. You must be 18 or older, or texting with the permission of the account holder, to use this program.

Availability. The program is provided as is. We may change, suspend, or end it at any time, and we may decline to send a link to a number that misuses it. Nothing sent through it replaces a notice from your health plan or the state; if you are unsure whether a document was received, ask your plan.

Privacy. We use your phone number, what you tell us, and the documents you send only to help with your Medicaid. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Read the full text messaging privacy policy.

Contact. Ambassador Health, Inc., hello@ambassadorhealth.ai. We may update these terms; the date above changes when we do.