Stop losing eligible members at renewal.
When a member loses Medicaid over paperwork, you lose the member, the premium and the continuity of care. Ambassador reaches each member by phone, completes the renewal with them end to end, and reports every outcome back to you.
Most coverage lost at renewal is lost to paperwork.
Procedural loss is not eligibility loss
Members who still qualify lose coverage because a renewal was not completed, not because anyone found them ineligible. You lose the member, the premium and the continuity of care.
Self-serve tools miss the members most at risk
Older adults and people with limited English or limited internet access rarely finish a portal or return a call-center voicemail. Often the person who acts is an adult child.
Staffed outreach does not scale
Cold calls that ask for a Social Security number on first contact do not earn trust. That is why reach and completion rates stay low.
During the 2023–24 Medicaid unwinding, 69% of disenrollments nationally were for paperwork or procedural reasons, not a finding of ineligibility.
From your roster to a completed renewal.
Identify
We match your roster against the state’s redetermination schedule and find each renewal date early.
Reach
A patient voice calls the member, in their language, and offers to handle the renewal right then.
Gather
Anything you already have on file is reused. We collect only what is missing, from the member or their family.
Submit
The complete packet goes to the agency, and we answer any follow-up request with the member.
Report back
You see what is pending, submitted and resolved, member by member.
Renewals, done well. Nothing that belongs to you.
We do not decide who qualifies
Eligibility stays with the agency. We prepare and submit the renewal.
We do not replace your care team
We work alongside your plan, your care managers and the member’s providers.
We do not give medical, legal or benefits advice
We help members complete what the agency asks for, and nothing more.
Documents move only with the member’s authorization
Everything is handled securely and shared only with your plan and the agency handling the renewal.
Tell us how you handle renewals today.
We will walk through where members fall off in your process, and agree on what a small first pilot should measure.
hello@ambassadorhealth.ai