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Free for members through their Medicaid plan

Your personal advocate for managing Medicaid.

Reachable by phone, text or app. It handles all the work behind the scenes for you.

Work with usI’m a member
Phone
Dorothy M.
Home line · English · 04:12
“Your renewal is due October 14. I can take care of it with you now, it takes about ten minutes.”
A call, in her language

No app to install and no hold music. The advocate calls her home line and does the renewal with her.

Text
Hi Dorothy, it’s your Ambassador from Midwest Health Plan. One last thing for your renewal: tap to sign. Takes a minute.
ambassadorhealth.ai/s/7K2Q
Done, I signed it
Got it. Your renewal is filed with Ohio Benefits, 35 days early. I’ll text you when the state confirms.
Reply STOP to opt out · HELP for help
A text when a tap is enough

Signatures and reminders go by text, so the only thing that needs her phone takes one tap.

App
Your renewal
Due Oct 14
4 of 5 done · filing today
Address
Confirmed
Income
$1,412 / mo
Signature
Needs you
An app for whoever helps her

A daughter or caseworker sees the same renewal, what’s done and what’s left, from anywhere.

Renewals that don’t fall through

Every year, millions of eligible people lose Medicaid over paperwork. Ambassador makes sure the paperwork gets done.

Midwest Health PlanCareFirst CommunitySunrise Managed CareHarbor HealthPrairie Family Health
From roster to renewed, in one call

Here is what happens for one member.

Plan roster · Ohio
Dorothy M.
Member since 2025 · Cleveland
October 2026Renewal month
Renewal due in 6 weeks. Outreach scheduled.
Step 1 / 5

We find the renewal date before the letter arrives

Ambassador matches the plan roster against state redetermination schedules, so outreach starts six weeks ahead, not after a notice is missed.

Plan roster · Ohio
Dorothy M.
Member since 2025 · Cleveland
October 2026Renewal month
Renewal due in 6 weeks. Outreach scheduled.
Step 2 / 5

We call the member, in their language

A patient voice on the phone explains what the renewal is and offers to handle it right then. No app, no portal, no hold music.

Outbound call · 2:14 PM
Dorothy M.
Calling on her home line · English
“Hi Dorothy, this is your Ambassador from Midwest Health Plan. Your Medicaid renewal is coming up. I can take care of it with you now, it takes about ten minutes.”
Step 3 / 5

We gather what the state asks for

Address, household, income. Anything already on file with the plan is reused. Only a signature needs the member's phone.

Renewal checklist · 4 of 5
Current address
Confirmed on the call
Household
Lives alone
Income
Social Security · $1,412 / mo
Citizenship
Already on file with the plan
Signature
Text link sent · Dorothy signs on her phone
Step 4 / 5

We file, weeks early

The renewal goes to the state portal the same day. The member gets a confirmation by phone and by mail, in plain language.

Ohio Benefits portal
Renewal filed
September 9 · 35 days before the deadline
ConfirmationOH-2026-448193
Member notifiedPhone + letter
Step 5 / 5

The plan sees every outcome

Renewed, in progress, unreachable. Each status posts back to the plan's roster, so the team knows exactly where to spend a human's time.

Plan dashboard · Cleveland region
Renewed this month
2,184
At risk
61
MemberStatusNext renewal
Dorothy M.RenewedOct 2027
James T.RenewedSep 2027
Rosa A.CallingOct 2026
Walter K.UnreachableOct 2026
What it adds up to
92%
of members reached by phone inside the renewal window
41%
fewer procedural disenrollments across two Ohio regions
6 days
from first call to a filed renewal, on average
Dorothy, an older woman in glasses, smiling outside her home
“A very patient young man called, explained the letter, and it was done. I didn’t have to go anywhere.”
Dorothy M., 78
Member since 2025 · Cleveland, Ohio

Ready to keep every eligible member covered?

Launch a plan region in under eight weeks.

Work with us