From roster to renewed, in one call
Here is what happens for one member.
Member roster
Dorothy M.
October 2026Renewal month
Renewal due in 6 weeks. Outreach scheduled.
Step 1 / 5
We find the renewal date before the letter arrives
Ambassador helps determine each member's recertification date and starts outreach six weeks ahead, so there’s time to get everything done.
Member roster
Dorothy M.
October 2026Renewal month
Renewal due in 6 weeks. Outreach scheduled.
Step 2 / 5
We call the member, in their language
A patient voice on the phone explains what the renewal is and offers to handle it right then. No app, no portal, no hold music.
Outbound call · 2:14 PM
Dorothy M.
Calling on her home line · English
“Hi Dorothy, this is your Ambassador. Your Medicaid renewal is coming up. I can take care of it with you now, it takes about ten minutes.”
Step 3 / 5
We gather what the state asks for
We confirm the member’s address, household, and income and prepare the paperwork. Then we send a link so they can sign on their phone.
Renewal checklist · 4 of 5
Current address
Confirmed on the call
Household
Lives alone
Income
Social Security · $1,412 / mo
Citizenship
Already on file
Signature
Text link sent · Dorothy signs on her phone
Step 4 / 5
We file, weeks early
The renewal goes to the state portal the same day. The member gets a confirmation by phone and by mail, in plain language.
Medicaid renewal
Renewal filed
September 9 · 35 days before the deadline
ConfirmationNY-2026-448193
Member notifiedPhone + letter
Step 5 / 5
Your team sees every outcome
Renewed, in progress, unreachable. Your team can see each member’s status and know who needs follow-up.
Renewal dashboard
Renewed this month
2,184
At risk
61
MemberStatusNext renewal
Dorothy M.RenewedOct 2027
James T.RenewedSep 2027
Rosa A.CallingOct 2026
Walter K.UnreachableOct 2026