Complete renewals, filed early, in the form your agency asks for.
Ambassador Health helps Medicaid members complete their renewals. We gather every document, proof and attestation the renewal requires, assemble one complete submission, and send it to the agency that handles it. Fewer incomplete packets, fewer returned notices, fewer eligible people dropped over paperwork.
The member does less. The agency receives more of what it asked for.
One complete submission
A renewal can call for proof of identity, residency, income, household and assets, plus signed attestations. We collect each item from the member and their family, reuse what the health plan already has on file, and label everything against the agency’s checklist. What arrives is complete the first time.
Filed weeks before the deadline
Outreach starts six weeks ahead of the redetermination date, not after a notice is missed. Submissions arrive early and spread across the cycle instead of landing in the final days.
Sent to the right place, the right way
Each submission goes to the agency responsible for it, through the intake that agency accepts, with a record of what was sent and when. The member gets a confirmation by phone and by mail, in plain language.
Members who can actually respond
We reach members by phone, in their language, with no app or portal required. The people most likely to lose coverage over paperwork, older adults, people with limited English, families caring from a distance, can finish the renewal in one call.
Five steps, from roster to received.
Identify
We match the plan roster against the state’s redetermination schedule and find each renewal date before the letter goes out.
Reach
A patient voice calls the member, explains what the renewal is, and offers to handle it right then.
Gather
Address, household, income, identity. Anything already on file is reused. Only a signature needs the member’s phone.
Submit
The complete packet goes to the agency the same day, indexed against its checklist, and the member is told it was sent.
Follow through
If the agency asks for more, we answer with the member instead of letting it lapse. Every outcome posts back to the plan.
We make the whole process easier, not just our part of it.
A renewal is only easy when the member, the health plan and the agency are all working from the same list. We take on the work of keeping them aligned. That means fitting your intake rather than asking you to fit ours, and telling you what we see.
We build from your checklist
Our document list comes from your renewal forms and notice language, and it changes when your requirements change.
We submit the way you accept
Portal, upload, mail or fax. We follow the agency’s intake, not our own. Where a structured or electronic path exists, we use it.
We show our work
Every submission carries an index of what is enclosed and which requirement it satisfies, so an eligibility worker can verify it without hunting.
We close the loop on requests for information
When a request goes out, we handle the response with the member. Fewer packets sit open waiting on a reply that never comes.
We tell you where people get stuck
Which form, which proof, which notice. Shared in aggregate, never with personal information, so the process itself can get easier.
We start small and measure
One program or one county, with your own numbers as the baseline. We expand when the results say to.
Clear about what we do, and what we leave to you.
We do not decide who qualifies
Eligibility determinations stay with the agency. We prepare and submit. You determine.
We do not give legal or benefits advice
We help members complete what the agency asks for. We do not interpret the rules for them.
We are an independent company
Ambassador Health is not affiliated with, endorsed by, or acting on behalf of any government program or health plan.
Documents move only with the member’s authorization
Members authorize us to act on their renewal. Their documents and financial information are handled securely and shared only with the plan and the agency handling it.
Tell us which program or county you work in.
We will set up a call, walk through how a submission would reach you, and agree on what a small first pilot should measure.
hello@ambassadorhealth.ai