Medicaid applications and renewals, handled from referral to decision.
Ambassador Health takes the whole process off your coordinators’ desks: we reach the family, collect the documents, file with the agency and follow it through, while you watch every case in your own dashboard.
Medicaid paperwork decides who you can serve.
A client without Medicaid is a case that cannot start
New clients arrive needing care now, and the application stands between the referral and the first visit. Every week it sits is a week of care nobody can deliver.
A missed renewal is a client you can no longer bill for
Recertifications come due on a schedule your team does not set. One unanswered notice or missing pay stub and coverage lapses, even for a client who still qualifies.
Your coordinators end up chasing paperwork
Calling families, collecting documents and following up with the agency is slow, careful work. It pulls your team away from scheduling and care.
You send the referral. We handle everything after it.
Referral
Your intake team sends the client’s basic information. Everything after that is ours.
Eligibility review
We check the case early, so a client who looks over the income limit is flagged before anything is filed.
Contact the family
We call the client or family, explain what is needed in plain language, and follow up until it is done.
Collect documents
Income, residency, identity, household. We gather each item, reuse what you already hold, and get the signature.
Submit
The complete application or renewal goes to the agency that handles it, with a record of what was sent.
Track to decision
We answer requests for more information with the family and report every status change back to you.
We fit how your intake team already works.
We adapt the workflow to your agency, not the other way around. Your point of contact meets with us weekly and can ask for new reports and workflows as your needs change.
Your own secure dashboard
Live status on every client you have referred. You will not have to chase us for an update.
Referrals however your team sends them
Through the dashboard, by email, by phone or by fax. Whatever is easiest for your coordinators.
Alongside your current vendor, or instead of it
Start in parallel and compare speed, responsiveness and approval rates on your own clients, or hand us every case from the beginning.
Families reached in their language
We work with families in most languages, by phone first, with home visits where they are needed.
Reports in the format you use
Weekly summaries built the way your team already reads them, and new reports when you ask for them.
Response times in writing
How fast we acknowledge a referral, reach a family and reply to your team are commitments in your agreement, not promises on a call.
Clear about what we do, and what we hand off.
Spend-downs and pooled trusts, coordinated
We do not set up spend-downs or pooled income trusts ourselves. We flag clients who appear over the income limit early, connect them with a nonprofit pooled-trust administrator, and stay with the client until the trust is in place. Then we file.
We do not decide who qualifies
Eligibility determinations stay with the Medicaid agency. We prepare, submit and follow through.
Client data stays protected
We sign your BAA, keep client information in HIPAA-compliant systems, and never sell data.
We are an independent company
Ambassador Health is not affiliated with, endorsed by, or acting on behalf of any government program or health plan.
A team that has felt your problem.
We know home care and Medicaid
Our team has years of experience in healthcare, New York Medicaid and home care operations. We have felt the problem you are trying to solve.
We know how the agencies work
We have met with New York City HRA and DSS leadership, including the ACCESS HRA team, on how renewals are processed and submitted.
Technology that keeps the cost per case low
AI tools handle the paperwork, which keeps our cost per case low. More of your budget goes to client care.
Tell us about your caseload, and we will send you a quote.
How many new clients and renewals you see each month, and how your intake team works today. We will set up a short call and put together pricing for your agency.
Contact us for a quotehello@ambassadorhealth.ai